Domestic Orders

NAU Drinks can ship to street addresses within Sweden. Please make sure that you have provided the right address as we cannot be responsible for goods delivered to the wrong address. The purchaser is responsible for providing with the correct address. Domestic Orders may take between 1-5 days to reach its destination.

International Orders

International orders, once processed, is shipped with PostNord from Sweden within 1-5 business days. When the package reaches the purchasers country the distributor can be contracted to someone else at PostNord’s sole discretion (such as local carriers). International Orders may take up to 15 days to reach its destination.

Once the package reaches your country, we cannot be held responsible for that package. If the package doesn’t reach you, we will make every attempt to help you reach your local carrier for further assistance.

Taxes & Duties

We do NOT calculate or collect taxes and duties for you. It is the purchaser’s responsibility to pay any applicable taxes or duties and abide by any regulations. It is also the purchaser’s responsibility to make sure that the customs department permits shipment of NAU products. We cannot issue a refund if the package is seized by customs for any reason, if the package is not returned to us.

When you have placed an order, you will get a confirmation as soon as the package is sent from our distribution center. Tracking will be provided whenever possible.

Incorrect Shipping Information

If a package is returned due to incorrect or incomplete shipping information provided by the purchaser or if the package is marked “unclaimed”, we will notify you by email. You will then be refunded for the product minus shipping and handling for the returned product.

Can I change my address after I place an order?

We cannot change the shipping address after an order have been placed. Attempt to cancel your order online and if that is not possible contact us immediately.

If you are paying with PayPal, we will only ship to the confirmed address that has been established by PayPal as belonging to the PayPal account holder.